30% of the total reservation amount will be charged upon booking.
Please make sure that you will carry with you the same credit card used for your payment for verification reasons during check in process.
In case verification fails, the amount charged will be refunded and an alternative payment by cash or another credit card will have to be made on the spot. In case a third-party is involved in the payment, hence cannot be verified, a bank transfer is required.
This is a last minute booking. Last minute bookings cannot be modified or cancelled without penalty. If you like to modify or cancel this booking please check our Cancellation Penalty Policy below and contact our reservation department.
If cancelled up to 5 days before arrival no penalties applies.
If cancelled later, 30% of the total amount will be charged as penalty. In case of non show the full accommodation cost will be charged.
In case verification fails, the amount charged will be refunded and an alternative payment by cash or another credit card will have to be made on the spot.
In case a third-party is involved in the payment, hence cannot be verified, a bank transfer is required.
Check-in time: 12:00
Check-out time: 11:00
In case verification fails, the amount charged will be refunded and an alternative payment by cash or another credit card will have to be made on the spot.In case a third-party is involved in the payment, hence cannot be verified, a bank transfer is required.2
At Silver Sun Hotel & Apartments, we are committed to protecting and respecting your privacy. Please read this notice as it contains important information about how we use personal data that we collect from you or that you provide to us.
This Privacy Notice describes how we collect, use, process, and disclose your information, including personal information about you (hereinafter, the “User”), in conjunction with your access to and use of our booking system.
By reading this Privacy Notice, the user is hereby informed on how we collect, process and protect personal data furnished through the booking engine.
The User must carefully read this Privacy Notice, which has been written clearly and simply, to facilitate its understanding, and to freely and voluntarily determine whether they wish to provide their personal data, or those of third parties, to Silver Sun Hotel & Apartments.
When this notice mentions “booking system,” “booking engine,” “system,” “website,” “platform,” “app,” “webapp,” “services,” “online services,” it refers to all pages and functions under https://stellaisland.reserve-online.net/ unless specified otherwise.
By accessing the platform or providing information, you agree to our privacy practices as set out in this privacy statement. We may change this notice from time to time. You should check this notice frequently to ensure you are aware of the most recent version.
When this notice mentions “we,” “us,” or “our,”, “data controller,”, “controller,”, it refers to Silver Sun Hotel & Apartments.
Silver Sun Hotel & Apartments operates this booking system through a data processor, as explained below. For the purposes of the General Data Protection Regulation (“GDPR”) (EU) 2016/679, we are the Data Controller. There is a strict contractual framework between the data controller and the data processor for the protection of your personal information. We are:
Silver Sun Hotel & Apartments Malia 700 07, Malia Hersonissos GR
Obligatory nature of providing the data
The data requested in the forms accessible from the booking engine are, in general, mandatory (unless specified otherwise in the required field) to meet the stated purposes. Accordingly, if they are not provided or are not provided correctly, we will be unable to process the request.
In the event of registration and/or access through a third-party account, we may collect and access certain information of the User’s profile from the corresponding social network, solely for internal administrative purposes and/or for the purposes indicated above.
In the event that the User provides third-party data, they declare that they have the third party’s consent and undertake to provide the interested party -the data holder- with the information contained in this Privacy Notice, duly exonerating us and our data processor from any liability in this regard. However, we may carry out the necessary verifications to verify this fact, adopting the corresponding due diligence measures, in accordance with the data protection regulations.
Unless specifically requested, we ask that you not send us, and you not disclose, on or through the Services or otherwise to us, any Sensitive Personal Data (e.g., social security numbers, national identification number, data related to racial or ethnic origin, political opinions, religion, ideological or other beliefs, health, biometrics or genetic characteristics, criminal background, trade union membership, or administrative or criminal proceedings and sanctions).
The Services are not directed to individuals under the age of sixteen (16), and we request that they not provide Personal Data through the Services.
Depending on the User’s requests, the personal data collected will be processed in accordance with the following purposes:
We will retain your Personal Data for the period necessary to fulfill the purposes outlined in this Privacy Notice unless a longer retention period is required or permitted by law or if the User requests their withdrawal from us, opposes or revokes their consent.
The criteria used to determine our retention periods include:
The data processing required in fulfilment of the aforementioned purposes that require the User’s consent cannot be undertaken without said consent.
Likewise, in the event that the User withdraws their consent to any of the processing, this will not affect the legality of the processing carried out previously.
To revoke such consent, the User may contact us through the appropriate channels.
By the same token, in those cases in which it is necessary to process the User’s data for the fulfilment of a legal obligation or for the execution of the existing contractual relationship between us and the User, the processing would be legitimized as it is necessary for compliance with said purposes.
We will use and disclose Personal Data as we believe to be necessary or appropriate:
We may use and disclose Other Data for any purpose, except where we are not allowed to under applicable law. In some instances, we may combine Other Data with Personal Data (such as combining your name with your location). If we do, we will treat the combined data as Personal Data as long as it is combined.
We may transfer your personal information to our data processor(s) or/and sub-processor(s) based outside of the EEA for the purposes described in this notice. If we do this, your personal information will continue to be subject to one or more appropriate safeguards set out in the law. These might be the use of model contracts in a form approved by regulators, or having our suppliers sign up to an independent privacy scheme approved by regulators (like the US ‘ Privacy Shield’ scheme).
Our data is stored in the cloud using Amazon Web Services in N. Virginia, USA and in Frankfurt, Germany. If you are accessing any of our systems from outside the USA, you acknowledge that your personal information may be transferred to the USA, a jurisdiction which may have different privacy and data security protections from those of your own jurisdiction, to be processed and stored.
Guarantees that they are of legal age or legally emancipated, where applicable, fully capable, and that the information furnished to us is true, accurate, complete and up-to-date. For these purposes, the User is responsible for the truthfulness of all the data communicated and will keep the information updated, so that said data reflects their actual situation.
Guarantees that he/she has informed third parties on whose behalf he/she has provided data, where applicable, of the aspects contained in this document. Also guarantees that he/she has obtained the third party’s authorisation to provide their data to us for the purposes indicated.
Will be responsible for false or inaccurate information provided through the Website and for damages, whether direct or indirect, that this may cause to us or third parties.
The User may contact us at any time free of charge, to:
Likewise, the user is informed that at any time he/she may file a complaint regarding the protection of their personal data before the competent Data Protection Authority.
We will process the User’s data at all times in an absolute confidential way and maintaining the mandatory duty to secrecy with regard to said data, in accordance with the provisions set out in applicable regulations, and to this end adopting the measures of a technical and organisational nature required to guarantee the security of their data and prevent them from being altered, lost, processed or accessed illegally, depending on the state of the technology, the nature of the stored data and the risks to which they are exposed.
Silver Sun Hotel & Apartments recognizes that privacy is important to you and wants you to be familiar with how we collect, use and disclose data. “Personal Data” are data that identify you as an individual or relate to an identifiable individual.
This Privacy Statement describes the privacy practices of Silver Sun Hotel & Apartments and is compliant with the General Data Protection Regulation EU 2016/679 as well as with the National Data Protection legislation. It explains what information we collect about you when you visit our site and/or when you make a reservation with us and how we handle your information to ensure that your rights are always respected.
Who we are
Silver Sun Hotel & Apartments established in Malia of Crete.
Tel: +30 6937473767
When you directly to make a reservation or use our services and upon your check-in in of our hotel we may ask you to provide certain personal information including your full name, identity card, passport, physical and email address, credit card number, telephone number, registration, payment details etc.
Our website is not intended for children under 16 years of age, and we do not knowingly collect information from children to sell or promote our services.
We process your personal data in accordance with the EU Regulations for one or more of the following reasons:
All card payments are processed through Alpha Bank’s “Alpha e-Commerce” electronic payment platform and use TLS 1.2 encryption with 128-bit encryption protocol (Secure Sockets Layer – SSL). Encryption is a way of encrypting information until it reaches its intended recipient, who will be able to decrypt it using the appropriate key.
1. Check-in time is from 12:00 and check-out time is until 11:00.
2. The guest acknowledges joint and several liability for all services rendered until full settlement of bills.
3. Regardless of charge instructions, I acknowledge that I am personally liable for the payment of all charges incurred by me during my stay.